Does Colourless remove Non-Oxidised colours and Direct Dyes?


Colourless is formulated to gently remove unwanted permanent oxidised synthetic pigment dyes without stripping or bleaching, and is not intended to be used on hair dyed with non-oxidative pigment semi, demi or direct dyes.




I have bleached my hair with peroxide and now it's bright blonde with ginger and orange tones. If I got a hair toner would that get rid of the ginger/orange colour and go blonde?


As the hair is bright blonde with orange tones you need an ash based toner. The ash base toner needs to be chosen accordingly to the orange tone you have in your hair. The problem presented here is that you have several colours - ginger, orange and bright blonde. Choosing a toner to neutralise one shade may produce issues for the other shades. Another problem is that we don’t know if the orange is your own dominant red or an underlying synthetic red from a previous product, as this matters. So the option here to stay safe would be (assuming the hair is in good strong condition) to apply bleach to just the orange tones to lift them up to match the shade of the bright blonde you already have in order that all the hair colour is even, then to tone with a violet base toner. If the bright blonde is actually yellowy with orange then a blue/violet toner could be chosen. Now, if you are not really certain then I would suggest trimming off a small sample of your hair and ash semi that sample piece of hair first. Then if the colour is horrible, you will be glad you strand tested the hair first.




I've had black hair for nearly a year now but I was red before that so I just put black on it as a last resort, but I used Colourless today and I've gone an auburn on top but I'm still black at the ends! I'm not sure how many boxes of the Colourless I need and I'm afraid that I may go the gingery colour again as I've used this before and if I put more dye on it it'll go back red! Not sure how many boxes I need to get rid of the black and red that I'm sure is still underneath


You will need additional applications of Colourless. If you are happy with the depth at the roots try just applying Colourless to the black ends only. Then to neutralise out the red tones you will need to apply an ash shade tint or semi. But beware to choose the correct ash. Tinted hair that is red/orange will need a blue/green base and tinted red hair results need green base shade, and orange needs blue. Also you will need to choose shades lighter than you actually desire as it will go darker than expected. Then use a shampoo like Ardell that will help neutralise red gold shades.




When I used Colourless, I found that my natural-ish dark tone made my hair turn a very light shade of ginger. Do I need to put another box on?


I detect you have an underlying lighter dye that was used before or even several times before the final dye. At some point a past underlying dye had lightened your original natural dark tone lifting the natural pigments thus lightening the hair. The light shade was at the time hidden by pigments added by the product to give the desired shade you required at that time. Thus, your original underlying virgin hair had been permanently lightened but then hidden by pigments tones. Colourless has successfully removed the unwanted synthetic pigments from not just the last colour but also from the underlying colours too. Your question regarding applying another box of Colourless I am afraid is not the answer as your virgin shade has been removed. I would suggest you look to choose a base brown shade that closely matches your original shade. If the hair is very dry or porous then choose a colour a little lighter than you desire as it will go darker than the colour chosen due to the hair porosity.




How soon can I re-colour after using Colourless?


Immediately, due to the Buffer step (Part C) the hair is left at a suitable pH level for safe re-colouring. However, there are several factors which come into play that can dictate how well your next colour application develops. If your previous hair colour application (or applications) have made your hair porous this will become evident after using Colourless™. If you wish to apply a new colour application to porous hair, always select a non peroxide semi-permanent product and apply to wet hair, checking the colour’s development every few minutes. Porous hair will grab colour faster. To achieve the best results after using Colourless™, always re-colour with a Level 1 temporary (or true semi) hair colour in your desired shade, and rest the hair for several weeks before applying the permanent (peroxide based) alternative/variant. This allows the porosity in your hair to normalise and take permanent colour evenly.




Can I use Colourless when pregnant?


Colourless contains no harsh chemicals such as peroxide, bleach and ammonia so it is safe to use during pregnancy. We recommend you consult your GP if you have any concerns about your specific Wellbeing, particularly in the early months (first 12 weeks) of pregnancy.




My hair was really dry before I made my colour mistake, will using Colourless™ make it worse and can I re-colour immediately afterwards?


Colourless won’t make your hair condition (necessarily) any worse, but it won’t make it any better either. You can use Colourless™ but do not apply a permanent colour immediately afterwards. You need to rest the hair. Instead opt for a Level 1 temporary 6 wash colourant (which contains no peroxide or ammonia) and use this in your hair for 4 weeks. Give your hair frequent conditioning treatments too. If after 4 weeks your hair feels in better condition you can upgrade the Level 1 temporary colour to a level 2 or 3 permanent or semi-permanent colour. If you do apply a permanent hair colour to dry, porous hair the result may well be darker and more intense than you desired and it could require another colour removal application, so always rest the hair and get that condition back.




My hair is mid brown but i have been dying it for a year and the ends have built up to black where my roots and top are a lighter/ reddish brown (with grey poking through!). I don't want to dye black or be too dark brown... what should I do? It's really healthy and shiny so don't want to damage it.


It’s very simple to correct - apply Colourless Extra Strength to the mid lengths and ends of her hair. This should remove the build-up of previous dye molecules. This will lift the hair to match the colour nearer the roots. If your colour build-up is very severe then you may need to repeat the process.




I followed the instructions exactly, but the brown hair colour I was trying to remove is still on the ends of my hair.


This sounds like colour build up. When a permanent hair colour has been overlaid on the hair with multiple applications it can take longer to remove. You may want to try Colourless™ on the ends only (processing to the full 60 minutes). Alternatively, if the dark colour is only on the very ends (the last inch or so) it is far easier to not apply another Colour removal – but instead just have the old colour cut out.




I used Colourless to remove a black hair colourant and bring back my original blonde shade but although the hair is no longer black, it’s still very dark. What can I do?


Firstly, very dark colours may require more than one Colourless application as there is a great deal of artificial pigment which needs to be removed. Secondly the cuticle of bleached blonde or porous hair can stain if a black colourant is laid onto it. In severe cases this staining can prove impossible to remove. Unfortunately, you can only judge how much staining has occurred and how much pigment can actually be removed by conducting a maximum of three Colourless applications. After this, if dark staining is still present it may be necessary to grow the colour out. Bleaching can remove some stains – but seek professional expertise if you choose this option.




I have now used Colourless twice and my brown hair is still the Ginger colour I tried to correct in the first place – why isn’t it working?


Because that Ginger colour IS your hair colour. When brown hair is subjected to the peroxide in lightening colourants it too will lighten and reveal a great deal of warmth. Because your hair was lightened that warm colour you are seeing is actually your natural hair colour pigment. To remedy, you need to apply a hair colourant which is the same shade as your (original) natural colour. Because this will be darker (as your hair was previously lightened) it will cover the exposed warm pigment. Alternatively – try a semi-permanent shade the same depth as your exposed colour – but with ash tone. This may neutralise out the unwanted warmth you can currently see.




I have applied Colourless and it has made absolutely no difference to my coloured hair. I just have some degree of removal at the roots.


Although not exclusively the case, this can occur due to product build up on the cuticle or silicone damage from previous products and colourants. If the hair is coated in heavy conditioners, waxes, shampoo residues and styling aids, Colourless simply cannot penetrate the cuticle and get to the artificial colour molecules. This is why it’s always advisable to wash your hair several times with a build up removing shampoo prior to applying Colourless to dry hair. The other reason lack of removal occurs is due to silicone damage. Although many hair products and colourants use silicones these are (in general) completely harmless to the hair. However, if the hair is regularly subjected to heated appliances such as tongs and irons over 230 degrees the silicone can reach boiling point and melt. The silicone then re-hardens and encases the hair in a plastic shell. Hair which has suffered silicone damage has a flat, synthetic shine appearance and commonly the ends will be fluffy or frizzy. Unfortunately there is nothing that can remove this silicone and the affected hair has to be grown out. To avoid this happening in the future, do not use high temperature heats on products which claim to be ‘anti fade’, ‘fade resistant’, ‘water proof’, ‘shine enhanced’ or ‘colour locking’. All of these phrases pertain to use of silicone. In general they give great results but you must not use incredibly high heats on or above 230 degrees in conjunction with them




How many times can I use Colourless?


The good news is that you can safely use Colourless as many times as you wish within sensible guidelines! Colourless does not contain bleach or ammonia unlike the harsh chemicals that you find in other hair products and in particular hair colourants. It is for this reason we do not advise colouring your hair too often. Every time you use a colourant you risk lightening your natural pigment with the bleached contained in many of the colour ranges. We also recommend that you rest your scalp between chemical processes, after using a colourant and/or Colourless. We recommend you rest your scalp for a week before undertaking the next process be that colouring or colour removal.




Should I wash my hair before I use Colourless?


Before you use the Colourless process it is strongly recommended to achieve the best possible removal that you start with clean dry hair. We recommend that you wash your hair twice with a clarifying shampoo to remove product residue and silicone build-up from the cuticle. This will help to prevent 'patchy colour', root glow and colour build-up. It will also remove any temporary colours.




Do you recommend doing a patch test before using Colourless. And if we are to do a patch test, what do we do? cut off a small section of our hair and test it with a table spoon of mixed up solution or test a bit whilst its still on our scalp?


You suffer from sensitive skin or are prone to allergy, a preliminary patch test is recommended. Mix a pea sized amount of Part A and an equal amount of Part B. Using a cotton bud or tissue apply a dab of the mixed product behind the ear. Remove after 24 hours with water and a cleanser. Remove immediately if irritation occurs. If irritation or a reaction is apparent do not conduct a Colourless application.




How is the best way to conduct a strand test


It is essential that you undertake a strand test to view your potential results before you apply the entire contents. If you wish to preview results (prior to full head application) conduct a strand test using a small section of hair no more than a centimetre in width. Mix equal parts of A and B (in pea sized amounts) and apply with a cotton bud or tissue to segregated hair. Fully saturate and leave to develop for 30 minutes (Regular Strength) or 60 minutes (Extra Strength). Rinse for five minutes, dry and check result. DO NOT APPLY POST TREATMENT BUFFER (Part C ) to hair when strand testing as it could affect results of a subsequent whole head application of Colourless.




Can I go swimming after using colourB4


If you use the product as instructed, rinse very well and apply the buffer stage 3 the hair will be fine for you to swim. You shouldn’t have any problems at all.




Hairs dry after using ColourB4


What makes the hair feel dry after Colour B4 isn’t the product its the fact the polymers which had plumped and filled the hair have been taken away by the remover. These polymers contain artificial hair colour molecules and silicone. When you put a permanent colour on your hair the ammonia in it dries it out whilst the peroxide lightens the natural base colour. The more colours you put on your hair the more it becomes dry. However, because the hair is always filled with these agents you don’t notice it. Then when you apply B4 it removes them all and you feel your hairs real condition. The same applies for the peroxide, with every colour application it lightens your natural hair colour more and more. However, once you have used B4 people are always keen to re-colour, forget about that for the minute and take advantage of the hairs unique texture to apply some protein to it. Because the hair has been stripped of artificial molecules it’s the perfect time to apply a deep conditioning treatment. If you apply this treatment and wrap the hair in cling film and leave for 20 minutes, you will find the condition when you are through is very good. If you do this a couple of times and after a week apply a temporary colour, your hair will have a glossy healthy appearance and the temporary colour won’t ‘grab’.





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